Privacy Policy — Feeding With Britt
This Privacy Policy explains how we collect, use, and protect personal information when you visit feedingwithbritt.com (the "Site") or otherwise interact with us online — for example, by submitting a contact form, scheduling a consultation, or signing up for updates.
This Privacy Policy covers our website and general business communications. It does not cover the protected health information (PHI) we collect and use as part of providing clinical lactation and infant feeding services — that information is governed by our HIPAA Notice of Privacy Practices, provided separately when you become a client.
Information We Collect
Contact information you provide directly — name, email, phone number, and any details in an inquiry or booking form.
Scheduling information, if you book through a third-party scheduling tool linked from our Site.
Payment-related information, processed through our third-party payment processor (Square). We do not store your full payment card details on our own systems.
Usage information, collected automatically through standard website analytics (pages visited, time on site, referring pages).
Communications, if you email, message, or otherwise contact us directly.
How We Use Your Information
We use the information we collect to respond to inquiries, schedule visits, process payments, send appointment and billing updates, improve the Site, and comply with legal obligations. We do not sell your personal information.
Third-Party Services
We work with third-party providers to run our business, including:
Squarespace — website hosting
Square — payment processing
Spruce — secure clinical messaging for active clients (governed by our HIPAA Notice of Privacy Practices and Electronic Communication Consent)
Heidi AI and Freed AI — AI-assisted clinical documentation used during care (also governed by our HIPAA Notice of Privacy Practices and AI Documentation Consent)
These providers process information on our behalf under their own privacy and security practices.
Cookies and Analytics
Our Site may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
Data Security
We take reasonable steps to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide services, meet legal and recordkeeping obligations, and resolve disputes. Clinical records are retained per applicable healthcare recordkeeping requirements.
Your Choices
You may contact us to ask what information we have on file, correct inaccurate contact details, unsubscribe from non-clinical emails, or request deletion of inquiry-stage information that isn't part of a client's clinical record. Requests about your PHI as a client are handled under our HIPAA Notice of Privacy Practices, not this policy.
Children's Privacy
This Site is intended for use by adults seeking information about, or booking, our services. We do not knowingly collect information directly from children through the Site.
Changes to This Policy
We may update this policy; the effective date above reflects the most recent revision.
Contact Us
Feeding With Britt Brittany Peralta Infant Feeding Specialist, LLC Covington, Louisiana britt@brittfeedsbabies.com 985-283-2752